Shipping & Returns

<div class="midwest_seasalt_cms"> Shipping & Handling At The Midwest Sea Salt Company, we make shipping straightforward and convenient with clear, easy-to-understand costs based on your order total. Shipping Costs for Online Orders: <ul style="background-color: #ffffff;"> <li>$0 - $25: $7.99</li> <li>$26 - $75: $12.99</li> <li>$76 - $150: $15.99</li> <li>$151 - $300: $19.99</li> <li>$301 - $1000: $24.99</li> <li>$1000 and up: $29.99</li> </ul> Note: These rates apply to online orders only. For private label or wholesale orders, please contact us for a freight quote. <hr style="background-color: #ffffff;" /> Delivery Estimates: Delivery times depend on two factors: order processing time and time in transit. <ul style="background-color: #ffffff;"> <li>Processing Time: For in-stock items, processing begins once your order is submitted, payment is approved, and the address is verified. Orders placed outside business hours (Monday–Friday, excluding U.S. federal holidays) may begin processing the next business day.</li> <li>Transit Time: Shipping carriers like USPS or UPS Ground will be used to deliver your order. Actual transit times vary based on location and carrier.</li> </ul> During peak periods, processing times may be longer than usual. <img src="https://cdn11.bigcommerce.com/s-9a83a/product_images/uploaded_images/shipping-map-usa-image.jpg" alt="midwest-sea-salt-company-team" /> Shipping & Handling Rules & Restrictions: <ul style="background-color: #ffffff;"> <li>The Midwest Sea Salt Company determines the most efficient shipping method based on your address.</li> <li>Shipping & handling charges are applied at the time of shipment. If your order includes backordered items, shipping fees will be assessed at the time of the initial shipment. No additional fees will apply for subsequent shipments.</li> <li>Certain products cannot be shipped to PO Boxes, APO/FPO addresses, Alaska, Hawaii, Canada, or U.S. Territories.</li> <li>Using a freight forwarding service to ship internationally may result in issues not covered by us, including damage or loss. Our responsibility ends once the package safely reaches the freight forwarder’s U.S. address.</li> </ul> <hr style="background-color: #ffffff;" /> Guarantee of Delivery: We make every effort to ensure your order is delivered to the provided address. However, we are not responsible for replacement or refunds for orders impacted by incorrect addresses, failed delivery attempts, carrier loss, weather delays, or loss after delivery. <ul style="background-color: #ffffff;"> <li>If an incorrect address was provided, we will not replace or refund the order unless it is returned to us. In such cases, you will be responsible for additional shipping costs to resend the package.</li> </ul> <hr style="background-color: #ffffff;" /> Return & Exchange Policy 7-Day Return Warranty: <ol style="background-color: #ffffff;"> <li> Our Responsibility: <ul> <li>If we are at fault, you may return the item for a refund or exchange.</li> <li>Once we receive the returned item, we will refund the product price or send a replacement. Shipping fees are non-refundable.</li> </ul> </li> <li> Your Responsibility: <ul> <li>If you ordered the wrong product or want an exchange, you may return the item.</li> <li>You are responsible for prepaying and insuring the shipping costs for returns or exchanges.</li> </ul> </li> </ol> <hr style="background-color: #ffffff;" /> Address Verification: Customers are responsible for providing accurate shipping addresses. We are not liable for fees or delays caused by incorrect or incomplete addresses, including returned or forwarded packages. <hr style="background-color: #ffffff;" /> Return Policy: <ul style="background-color: #ffffff;"> <li>Returns must include all original items in resalable condition and be made within 15 days of purchase.</li> <li>Returns must first be approved by our customer service team.</li> <li>Items must be returned in their original packaging and unopened.</li> <li>Refunds will cover the product cost only; shipping fees are non-refundable.</li> </ul> <hr style="background-color: #ffffff;" /> Exchange Policy: <ul style="background-color: #ffffff;"> <li>If a product arrives damaged or defective, contact us within 48 hours of receipt to request an exchange. Exchanges must be completed within 5 business days.</li> <li>Products must be unused and in their original packaging.</li> <li>Shipping fees are non-refundable unless the issue was due to our error.</li> <li>Note: 1oz fragrance oil samples are non-returnable and non-exchangeable.</li> </ul> <hr style="background-color: #ffffff;" /> Claims for Damaged Orders: If your order arrives damaged: <ol style="background-color: #ffffff;"> <li>Notify the carrier and request they note the damage upon delivery.</li> <li>Save all original packaging materials.</li> <li>Contact us immediately so we can process your claim.</li> </ol> We’re committed to ensuring your satisfaction and will do our best to resolve any shipping or product issues promptly. </div>